To compare Cloud Service Providers is not easy. They all seem to be alike. They all claim to offer the same service. So how do you choose? Let us make it easy for you.
We offer so many advantages compared to traditional providers that your choice will be easy to make...
First big difference with other Cloud Service Providers is that we offer Managed Cloud Services. While traditional Cloud Providers only offer Infrastructure management, we offer Monitoring, Support and Management of all the services we offer. The advantage is that you can always rely on us to assist with your cloud services.
Our team works 24 hour a day, every day of the year, even on holidays and weekends. That means that your Cloud Services are monitored around the clock. It also means that whenever we notice that something is wrong, we can act immediately. It also means that you can count on us, day or night, working day or holiday, to help you. We do not charge extra for our 24/7 service. You won't pay a premium or up-margin to access our team outside office hours.
We have a highly trained technical team with certified engineers. We are certified for Microsoft, Sophos and Acronis. Additionally we train our engineers for any technology related to our cloud services. The technology is moving fast and not keeping up to date is a big issue. That is why we not only train our engineers, we also have them deploy demo environments before we start offering a service. We don't take chances. We make sure that when we offer a service to our customers that it runs smooth in demo first. We also make sure that our engineers can handle the support for that service without doubt.
The core of all our Cloud Services and Cloud Solutions is Security. We have partnered with Sophos in order to be able to offer a full range of managed security services. Those security services are also injected in all the Cloud Services we offer.
We have more than 10 years of experience in IT and Hosting. When you put the experience of all our team members together we get an accumulated experience of more than 100 years. It is our experience that allows us to offer enterprise-grade cloud services. We know exactly what a modern company needs and we know perfectly how to provide that service. As a customer you benefit from this advantage by getting a smooth service.
One crucial thing we have learned is that we can't guarantee the quality without standard operation procedures (SOP). Every team member has to know how to handle the services and the issues that may arise. That is why we have implemented standard operating procedures according to an international standard. These SOP have to backed by a Knowledge Base. Only then our customers can have the advantage of receive the same quality of service at every moment of the day all year round.
While our technical support team handles all matters in English, our Customer Service is available to customers in other languages. Customers should feel comfortable communicating in the language they like. That is why we supplement our English speaking team by local team members who speak the local language.
You will notice that our Cloud Services include a very strong SLA. While other providers will only offer best effort, we guarantee a fast response time and fast resolution time with all our services. If our SLA is not met, you can claim financial compensation.
We make it our priority to keep our Enterprise-grade Cloud Services affordable for everyone. By applying our many years of experience we are able to optimize our services. By following standard operating procedures we are able to keep expenses low. All this allows us to offer a very good hourly rate. That makes that you as a customer can save a lot of money compared to other Cloud Service Providers or other IT companies.
Whether you are a company of 1 or 1000, you will have access to the same services at the same price. We do not apply a minimum amount of users or spending on our services. We offer the same enterprise-grade quality service to all sizes of companies.