The world of IT and Cloud does not sleep and the support for them shouldn't either!
That is why we offer Monitoring and Technical Support for your Cloud Services 24 hours a day, 7 days a week all year long, even on weekends and holidays.
Our support is ticket based. This allows us to carefully track every request. We have developed our own support system that is optimized for our services. We efficiently track every part of the process and make sure our SLA is respected. Every customer has access to our 24/7 technical support. The only thing you need to do is to buy a support package. Each package has a number of support credits. The more credits you buy, the lower the price per credit. You will be surprised how low we go.
With our Technical support you will save 50% or more on your IT bill. Our support rate is very affordable. This makes that all companies can enjoy Enterprise-grade support for their Cloud and IT Services.
We are different from all IT companies. We offer a 24/7 service without extra charge. You won't have to pay a service fee to access our technical support team outside normal business hours. We will not charge you 150%, 200% or more on the hourly rate for employing us outside office hours, during the weekend or on holidays.
Our technical support team is highly trained with Senior Engineers and the required certifications for the services we offer. We have certifications for Microsoft, Sophos and Acronis as well as other related technologies.
Our trained technical support engineers handle all support requests in English. You can submit your request directly in English or you use our Customer Service to submit the ticket in the comfort of your own language.